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Tenant FAQAnswers for renters
How to apply, pay rent, request maintenance, and everything in between.
How do I apply for a rental?
Browse our available listings and apply online in minutes. You'll upload your details securely and we'll follow up on the status of your application quickly.
What do I need to qualify?
We verify income, credit, background, and rental history. Requirements vary by property — reach out and we'll walk you through what's needed for the home you're interested in.
How do I pay rent?
Rent is paid online through your secure tenant portal. Set up one-time or recurring payments from any device, any time.
How do I request maintenance?
Submit a request through your tenant portal in seconds. Our vetted vendor network responds 24/7, and emergencies are prioritized.
When do I get my security deposit back?
Deposits are returned per your lease and Ohio law after move-out, less any documented damages beyond normal wear and tear. We provide an itemized statement.
Can I renew my lease?
Absolutely — we love keeping great tenants. We'll reach out ahead of your lease end date with renewal options.
Ready to move?
Find your next home
Browse available rentals across Cleveland and Northern Ohio and apply online today.